Returns & Refunds

Under EU Consumer Rights Directive 2011/83/EC and Georgian Consumer Protection Law 2023, you have the right to withdraw from any distance purchase within 14 calendar days from the day you receive your order, without giving any reason.

Contact us within 14 days of receiving your order:
Email: info@accreditation.ge
Subject line: “Return request — [your order number]”
State that you wish to withdraw from the purchase. You do not need to give a reason.

Return the product to us within 14 days of notifying us of your withdrawal. The product must be:

• Unused and in its original condition
• In original packaging (seal intact)
• Not a food supplement that has been opened (for hygiene reasons, opened food supplements are exempt from the right of withdrawal under Art. 16(d) of Dir. 2011/83/EC, unless the product is defective)

Return shipping costs are borne by the customer unless the product is defective or incorrectly sent.

We will process your refund within 14 days of receiving the returned product and verifying its condition. Refunds are made to the original payment method.

If you receive a defective or incorrectly sent product, contact us immediately at info@accreditation.ge. We will arrange collection and full refund or replacement at no cost to you.

info@accreditation.ge · Response within 2 business days.